We understand that you care about how information about you is collected and used, and we appreciate your trust that we will do so carefully and sensibly.
INFORMATION WE COLLECT
Our website automatically collects certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the site.
Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain required information from you, including your name, billing address, shipping address, payment information (including credit card or other payment type information) email address, and phone number. We refer to this information as “Order Information.”
All payment details are collected only by our integrated merchant services providers (Stripe, Shopify, and PayPal), and we never see or store any of this sensitive information.
Upon activation, approved wholesale accounts are automatically signed up to receive our wholesale newsletter. The purpose of this mailing list is primarily to keep our wholesale partners informed of new product opportunities and other topics specific to our wholesale program, and we strictly limit any superfluous marketing or communication.
Account holders are welcome to unsubscribe from this mailing list at any time.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect to fulfil any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our site (for example, by generating analytics about how our customers browse and interact with the site).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties only as required for affiliated service providers to complete functions on our behalf, and do not sell or share your information otherwise.
For example, we use Shopify to power our online store—you can read more about how Shopify uses your Personal Information here:
We also use Google Analytics to help us understand how our customers use the Site—you can read more about how Google uses your Personal Information here:
You can also opt-out of Google Analytics here:
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, or if you have any questions or concerns, please contact us.